As a Sales / Customer Service Clerk, you are primarily responsible for ensuring that our customers can rely on us.With your structured and service-oriented approach, you ensure that inquiries, quotes, and orders are processed smoothly and professionally – creating a positive customer experience.

What you can expect:

• Providing expert customer support in writing and verbally during the inquiry, quotation, and order stages
• Preparing customer quotations, including sales price calculations, taking the competitive landscape into account
• Technical and commercial processing of customer orders
• Communicating regarding scheduling optimizations and delays
• After-sales services – communicating and managing complaints/returns
• Building and maintaining strong customer relationships
• Creating a positive customer experience through our services

What you bring to the table:

• Completed commercial training
• Experience in customer service or sales
• Fluent German and English (spoken and written), Arabic language skills are a plus, but not required
• Strong customer focus
• Intercultural competence and teamwork skills
• Excellent time management skills and strong communication and coordination abilities

What you can look forward to:

• Varied tasks in an international environment
• Flexible working hours and the opportunity to work remotely
• Attractive compensation with vacation and Christmas bonuses
• Participation in the Hansefit sports program
• Bicycle and equipment leasing and our Corporate Benefits Portal
• Company pension plan
• Support for public transport
• Permanent employment contract
• Internal coaching and employee development
• Flat hierarchy and open corporate culture