As a Customer Service Clerk, you are primarily responsible for ensuring that our customers can rely on us. With your structured and service-oriented approach, you ensure that inquiries, quotes, and orders are processed smoothly and professionally – thus creating a positive customer experience.

Your tasks:

• Providing professional customer support, both written and verbally, during the inquiry, quotation, and order stages
• Preparing customer quotations, including sales price calculations, taking the competitive situation into account
• Technical and commercial processing of customer orders
• Communication regarding scheduling optimizations and delays
• Coordination and communication of queries and rejections regarding customer inquiries
• After-sales services – communication and management of complaints/returns
• Building intensive customer relationships to identify needs and market trends early on
• Creating a positive customer experience through our services
• Managing complaints and expectations with our customers
• Representing the company and its range of services to our customers

Your profile:

• Completed commercial training
• Initial experience in customer service
• Fluent German and English (spoken/written)
• High level of customer focus
• Intercultural skills and ability to work in a team
• Communicative and articulate
• Solution- and results-oriented work
• Good communication skills
• Good schedule management and reliability

Our offer:

• Varied tasks in an international environment
• Flexible working hours and the opportunity to work remotely
• Attractive compensation with vacation and Christmas bonuses
• Participation in the Hansefit sports program
• Bicycle and equipment leasing and our Corporate Benefits Portal
• Company pension plan
• Support for public transport
• Permanent employment contract
• Internal coaching and employee development
• Flat hierarchy and open corporate culture